Description:

VOICE ENGINEER

The Command & Control Systems (C2S) Division is seeking a Voice Engineer to serve as a central point of contact, working closely with other organizational support groups, to support the installation, maintenance, and daily administration of the classified and unclassified VoIP and telecommunications equipment, and services, for the military throughout Iraq. The position will be located at Camp Victory – Baghdad, Iraq.

RESPONSIBILITIES

The Voice Engineer will be required to:

Work closely with site Network, Helpdesk/Remedy, and JNCC-I Voice and COMM-I VoIP Shops while maintaining the current VoIP architecture and services

Interface with vendor and other outside technology support organizations

Demonstrate technical proficiency with Cisco Call Manager and Cisco VoIP hardware

Provide training in the use of equipment and supporting software to end users

Apply understanding of VoIP and telecommunications software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution or escalate to appropriate support technician and/or department

Maintain documentation of configurations, diagrams, all user requests, repairs and reported issues including cause, resolution and preventative actions

Install new voice communications systems including phones and wiring as well as related system programming, utilizing requisite change and configuration management guidelines

Provide solutions, discussions, and status of normal business processes

Contribute to the overall design and design improvements of the network infrastructure as it applies to VoIP technology

Other duties as assigned

QUALIFICATIONS

Required:

CCIE

BS or BA degree in computer science or related technical field preferred, or a corresponding number of years experience in telecommunications industry

A Minimum of 6 years experience with Networks and voice communication equipment in an environment utilizing Cisco VoIP systems including Call Manager Express

Understanding and experience with MLPP and building ISDN, E1 and T1 trunks

Basic understanding of the function and policy of SIPR and NIPR networks

Travel throughout theater as necessary to accomplish assigned duties

Understanding of DISA STIGs and related policies as they pertain to Voice and VoIP communications

Excellent troubleshooting and analytical skills

Meet overseas medical deployment qualifications

Desired:

Experience with Cisco networking, IGX, NORTEL and Avaya hardware and software, and Prologix systems

Excellent customer service skills and demeanor

Demonstrated self-starter and demonstrated ability to independently resolve problems

Ability to perform effectively in a fast paced environment with short timelines

Ability to maintain a professional and courteous manner in difficult situations

Ability to maintain high quality work to manage multiple critical projects

Ability to perform and participate in a team oriented environment

Ability to communicate effectively with a diverse group of customers


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